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🔄 Return & Refund Policy (7-Day Guarantee)

At Zunway, your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, we are here to help.

🛒 Eligibility for Return/Refund (Within 7 Days)
You may request a return/refund if:

• Item arrived damaged

• Wrong item received

• Product is defective or not working

• Missing parts in the package

❌ Not Eligible

• Change of mind / product pasand nahi aya

• Wrong size/color ordered by customer

• Used or damaged by customer

• Requests after 7 days

• No proof provided

📸 Proof Required (Within 24–48 Hours of Delivery)
Provide:

• Clear photos/videos of the issue

• Photo of packaging

• Photo of shipping label

💰 Refund & Replacement Options
Once your claim is approved, you may choose:

• Full refund

• Free replacement

• Store credit (optional)

📦 Return Shipping

• If required by supplier, customer may have to return the item

• If approved via evidence only, no return is required

⏳ Processing Time

• Claims reviewed in 24–48 hours

• Refunds take 3–7 business days to reflect

📩 Contact Us
zunwayofficial@gmail.com